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Every customer order in Avstarna moves through a defined workflow — from the moment it appears in your orders list to the final delivery confirmation and invoice. Whether an order arrives through a WooCommerce sync or was entered manually, the fulfillment steps are the same. This guide walks you through the entire process from start to finish.

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Open Your Orders

Navigate to Orders from the main menu to see all active orders. The list is divided into Active Orders and Done Orders, so you always have a clear view of what still needs attention. Click any order to open its detail page, where you’ll find the order ID, customer information, scheduled delivery date, and current status.
You can update the delivery date directly from the order detail page if the customer requests a change before the order is dispatched.

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Sync Orders from WooCommerce

If you use the WooCommerce integration, click Fetch from the Orders page to pull the latest orders from your WooCommerce store into Avstarna. Manually created orders are always visible immediately without needing a sync.

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Fulfill an Order

1

Review the picking list

Open the order detail page. The order items section acts as your picking list — it lists every product and quantity that needs to be gathered for this order. Review it carefully before moving to the warehouse floor.
2

Update the order status

Use the Order Preparation control to set the order to in progress. This signals to your team that picking has started and timestamps the action for your audit trail.
3

Add collis to the order

Collis are the physical shipping boxes you’ll pack the order into. From the order detail page, select Add Colli and add as many boxes as the order requires. Each colli can be individually tracked through packing and delivery.
4

Add bundles to collis

With your collis created, assign bundles to each one. A bundle groups specific products together inside a box. Distribute bundles across your collis according to the order’s packing requirements.
5

Print the picking list and packing slip

Before heading to pick, print both documents:
  • Picking List — a warehouse-facing document listing every item to collect.
  • Packing Slip — a customer-facing document included in the shipment.
Both are available as PDFs directly from the order detail page.
6

Mark items as picked

Open the Picked Status page for the order and mark each item as picked as your team collects it from the warehouse. This gives you a real-time view of picking progress and ensures nothing is missed before packing.
7

Create and send the invoice

Once the order is fully picked and packed, generate the invoice from the order detail page. Review the line items, then send it to the customer directly from Avstarna.
8

Move to delivery

When the order is packed and invoiced, use the Move to Delivery action to hand it off to the delivery workflow. The order will appear in your delivery planning queue, ready to be assigned to a route.
See the Delivery Planning guide to learn how to assign orders to routes and confirm delivery with a driver signature.
9

Confirm delivery

Once the driver reaches the customer, delivery is confirmed through the SignaturePad — the customer or driver signs directly on the screen, and the signature is recorded against the order. The order then moves to your Done Orders list automatically.

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Audit Trail and Reports

Every order supports a prepare log submission, which captures key fulfillment actions and timestamps for audit purposes. You can submit the prepare log from the order detail page once preparation is complete.Avstarna also generates order reports that summarise the full fulfillment lifecycle. Use these reports for internal quality checks, customer queries, or compliance documentation.
Always submit the prepare log before moving an order to delivery. Missing log entries can create gaps in your audit trail that are difficult to reconstruct after the fact.