> ## Documentation Index
> Fetch the complete documentation index at: https://docs.avstarna.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Plan Deliveries, Assign Routes, and Confirm Drop-offs

> Create delivery plans, assign orders to routes, batch deliveries, print driver documents, and confirm each drop-off with a digital signature in Avstarna.

Avstarna's delivery module gives you full control over how packed orders reach your customers. From building a route-based delivery plan to getting a driver's digital signature at the door, every step is handled in one place. This guide covers the full delivery workflow — from creating a plan to confirming the final drop-off.

## Navigate to Delivery

Go to **Delivery** from the main menu to see today's delivery schedule and access all delivery plans. From here you can create new plans, review existing schedules, and manage in-progress deliveries.

## Create a Delivery Plan

<Steps>
  <Step title="Add a new delivery plan">
    From the Delivery page, click **Plan Delivery**. You'll be prompted to select the orders you want to include in this plan. Only orders that have been moved to delivery in the fulfillment workflow will appear here.

    <Note>
      If an order is missing from the selection list, confirm that it has been fully packed and moved to delivery from the [Order Fulfillment workflow](/guides/order-fulfillment).
    </Note>
  </Step>

  <Step title="Set the route and delivery date">
    Assign a **route** to the plan and select the **delivery date**. The route defines the geographic or logistical grouping for the driver, while the date sets when the deliveries are scheduled to occur.
  </Step>

  <Step title="Review the colli map">
    Open the delivery plan's detail page and check the **colli map**. The colli map gives you a visual breakdown of which shipping boxes (collis) are assigned to each order in the plan, helping you verify that the van is loaded in the right order for the route.

    <Tip>
      Use the colli map before loading the vehicle to ensure boxes are stacked with the last stop at the back and the first stop at the front.
    </Tip>
  </Step>
</Steps>

## Group Orders into a Delivery Batch

When multiple orders are going to the same area or need to be dispatched together, group them into a **batch delivery**.

<Steps>
  <Step title="Create a delivery batch">
    From the delivery planning page, select the orders you want to group and create a new batch. The batch detail page shows all included orders alongside their colli counts and delivery addresses.
  </Step>

  <Step title="Print the delivery overview">
    Generate and print the **Delivery Overview** document from the batch detail page. This document is designed for the driver — it lists all stops, order references, and colli counts in route order.
  </Step>

  <Step title="Print packing slips and picking lists">
    For each order in the batch, you can print individual documents directly from the order detail page:

    * **Packing Slip** — travels inside the shipment for the customer.
    * **Picking List** — used for warehouse verification before loading.
  </Step>
</Steps>

## Confirm Delivery

<Steps>
  <Step title="Arrive at the customer location">
    The driver opens the batch or order detail on their device. Each order in the batch can be confirmed individually, allowing partial deliveries to be completed if a customer is unavailable.
  </Step>

  <Step title="Complete the customer check-in">
    Use the **customer check-in flow** to verify the delivery at the customer's site. This step records the delivery against the correct customer account before the signature is captured.
  </Step>

  <Step title="Capture the driver or customer signature">
    Use the **SignaturePad** to collect a digital signature from the driver or the customer on-site. The signature is stored against the order record in Avstarna and serves as proof of delivery.

    <Note>
      If a physical signature is not possible, you can use the **QR for sign** option. The print layout includes a QR code that the customer scans to sign digitally from their own device.
    </Note>
  </Step>

  <Step title="Confirm the delivery">
    Once the signature is captured, confirm the delivery for the order. Repeat for each order in the batch. Confirmed orders move automatically to **Done Orders** in the orders list.
  </Step>
</Steps>

## Track and Trace for Customers

<Accordion title="How Track & Trace works">
  Every label printed through Avstarna includes a QR code that enables **Track & Trace**. Customers scan the QR code on their label to view traceability information tied to their order — including LOT number, production batch, and delivery confirmation.

  No setup is required on your end. Track & Trace is active automatically for all orders that have been processed through the standard fulfillment and label printing workflow.
</Accordion>

<Warning>
  Delivery confirmation with a signature is the authoritative record of a completed delivery. Ensure the driver captures a signature for every order before leaving the customer site — unsigned deliveries cannot be automatically moved to Done status.
</Warning>